Mediation

Michelle DeSantis

Harvard-Certified Negotiator and Mediator

As a full-time mediator, Michelle DeSantis has resolved over 2,000 cases across Florida, using a results-driven approach, to de-escalate tension and deliver lasting outcomes in county, civil, and family disputes.

Harvard-Certified in negotiation and conflict management, Michelle spent 20 years living across Asia, Europe, and the Americas, gaining a deep understanding of intercultural dynamics. She has completed advanced conflict resolution training at Eckerd College and the Harvard Business School Negotiation Mastery Program, where she was one of 434 global professionals selected to attend.

Michelle has worked directly with companies such as State Farm, GEICO, Wells Fargo, and American Express, as well as individuals, HOAs and small to mid-size businesses, helping resolve complex disputes with clarity, strategy, and lasting results.

Her expertise spans a wide range of conflicts from :

  • Insurance & Consumer Claims: Personal injury, property damage, debt collection and coverage disputes
  • Community & HOA Conflicts: Landlord/tenant, HOA, and foreclosures
  • Family & Divorce: Custody, co-parenting, and estate disputes
  • Business & Contract Disputes: Partnership disagreements, vendor conflicts, and negotiation deadlocks

Committed to continuous growth, Michelle regularly attends conferences and trainings, including the Family Law Review Course in Orlando, and maintains active membership in the Association of South Florida Mediators and Arbitrators. She keeps her skills sharp, stays at the forefront of her field, and shares her expertise through her platform, @MediatorMichelle, where she provides tips on mediation and effective communication to help others navigate conflict successfully.

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